Coloura Collective – Terms & Conditions
(Terms of Use)
Last Updated: November 5, 2026
1. About Coloura Collective
Coloura Collective is an online marketplace designed to center, uplift, and support artists and creators of the global majority (also known as BIPOC creatives). We provide the digital space and infrastructure for shop owners to list, sell, and manage their own goods and for buyers to discover, connect with, and purchase from those shops.
Coloura Collective is not the seller of items listed by independent shop owners. Each of those shops is its own business responsible for its own policies, pricing, fulfillment, and customer service.
The exception is the Coloura Collective Shop (the “House Shop”). When you buy from the House Shop, Coloura LLC dba Coloura Collective is the seller. House Shop orders are covered by our Shipping & Returns policy rather than an independent shop’s policy, and we handle fulfillment and questions for those orders. Each listing shows whether the item is sold by the House Shop or by an independent shop.
2. Eligibility
To use the Platform, you must:
- Be at least 18 years old, or old enough to form a binding contract in your jurisdiction.
- Provide accurate information when creating an account.
- Not be barred from using online marketplace services under applicable laws.
By using the Platform, you confirm you meet these requirements.
3. Your Account
You may need an account to access certain features, including purchasing items, opening a shop, or communicating with other users.
You agree to:
- Keep your login credentials secure.
- Be responsible for all activity under your account.
- Update your information as needed.
Coloura Collective may suspend or terminate accounts that violate these Terms or pose risks to the community.
4. Marketplace Transactions
Coloura Collective serves as a virtual venue for buyers and shop owners.
4.1. Shop Owners
Shop owners are responsible for:
- Creating accurate listings
- Setting shop policies
- Fulfilling orders on time
- Handling returns or issues according to their stated policies
- Complying with all applicable laws, taxes, and regulations
Shop owners act as independent sellers—not employees or agents of Coloura Collective.
4.2. Buyers
Buyers are responsible for:
- Reviewing shop policies before purchasing
- Providing accurate shipping and contact information
- Contacting the shop owner first if an issue with an order arises
4.3. Coloura’s Role
We facilitate payments, provide customer support, implement marketplace standards, and may assist in resolving disputes, but we do not control or guarantee:
- The quality, safety, or legality of items
- The truth or accuracy of listings
- Shop owners’ behavior or policies
The limits described in this Section apply to independent shops. For House Shop items, Coloura is responsible for the accuracy of the listing and for fulfilling the order.
5. Payments & Fees
Payments on the Platform are processed through third-party payment providers. By using these services, you agree to the provider’s terms as well.
Shop owners may be charged fees for selling items, subscriptions, or optional features. Coloura Collective will always disclose these fees before they apply.
Shop owners may be charged a commission on completed sales. Coloura Collective will always disclose fees before they apply.
6. Shipping, Returns & Refunds
Each shop sets its own shipping, return, and exchange policies. These policies appear on the item listing page.
6.1. Disputes
If a problem arises:
- Buyers should contact the shop owner first.
- If a resolution cannot be reached, Coloura Support may help mediate.
7. User Content
You may upload photos, text, shop listings, messages, and other content (“User Content”).
You agree that:
- You own or have permission to use all content you post
- Your content does not infringe any copyright, trademark, or rights of others
- Your content will not be unlawful, hateful, discriminatory, deceptive, or harmful
You grant Coloura Collective a non-exclusive, worldwide, royalty-free license to display, host, and use your User Content as needed to operate the Platform.
7.1. Reviews and Ratings
Buyers may post reviews and ratings. Reviews should reflect real experiences. By posting a review, you confirm that:
- it is based on your own genuine experience with the item or shop;
- you were not paid or given anything of value for it, unless you clearly say so in the review;
- you are not the shop owner, an employee, a relative, or anyone else connected to the shop, unless you clearly disclose that connection; and
- it was not written by AI or by someone who has not used the item.
Shop owners and anyone acting for them may not write or buy fake reviews, offer rewards for positive reviews only, or threaten or pressure buyers to change or remove a review.
We do not remove reviews because they are negative. We may remove reviews that break these rules, contain hate speech, harassment, or private information, or are unrelated to the item. To report a review you think is fake or violates these rules, contact us at hello@coloura.co. Reviews are User Content under Section 7.
8. Prohibited Activities
To keep our community safe and aligned with our mission, you may not:
- Use the Platform for fraudulent or illegal activity
- Harass, threaten, or abuse other users
- Post harmful, hateful, or discriminatory content
- Misrepresent items, materials, or production methods
- Circumvent fees or conduct transactions outside the Platform
- Interfere with or damage the Platform’s operation
- Use bots, scrapers, or automated tools
We may suspend or terminate accounts that violate these standards.
9. Intellectual Property
All content on the Platform—including branding, design, text, images, and software—is owned by Coloura Collective or licensed to us. You may not copy, distribute, or create derivative works without permission.
Your User Content remains yours, but you provide Coloura the rights outlined in Section 7.
10. Privacy
Your use of the Platform is also governed by the Coloura Collective Privacy Policy and Cookies Policy. By using the Platform, you consent to the data practices described in those documents.
11. Third-Party Services
The Platform may include links or access to third-party tools, apps, or services. These services operate independently, and Coloura Collective is not responsible for their content, policies, or actions.
Your use of third-party tools is entirely at your own discretion and risk.
12. Disclaimers
The Platform is provided “as is” and “as available.”
Coloura Collective does not guarantee:
- Continuous or error-free operation
- That items will meet your expectations
- That shop owners or buyers will perform as promised
To the fullest extent allowed by law, we disclaim all warranties, express or implied.
13. Limitation of Liability
To the maximum extent permitted by law, Coloura Collective is not liable for:
- Lost profits or revenue
- Data loss or corruption
- Damage to personal property
- Disputes between buyers and sellers
- Any indirect, incidental, or consequential damages
Our total liability for any claim related to your use of the Platform will not exceed the amount paid by you to Coloura Collective in the past 12 months.
Some jurisdictions do not allow limitations like this; where prohibited, these limits may not apply.
14. Termination
You may close your account at any time. Coloura Collective may suspend or terminate accounts that violate our policies or pose risks to the community.
Termination does not remove obligations related to past purchases, pending payouts, fees owed, or rights granted under these Terms.
15. Changes to These Terms
We may update these Terms as needed to reflect growth, legal requirements, or platform changes. When we update them, we will revise the “Last Updated” date above. Continued use of the Platform constitutes acceptance of the updated Terms.
16. Governing Law
These Terms, and any dispute arising out of or relating to them or your use of the Platform, are governed by the laws of the State of Illinois, without regard to its conflict-of-law rules. Except where the law requires otherwise, any legal action must be brought in the state or federal courts located in Lake County, Illinois, and you consent to the jurisdiction of those courts.
Nothing in this Section limits any rights you have under consumer protection laws of the state where you live. Shop owners’ disputes with Coloura are governed by the dispute resolution terms in the Marketplace Seller Agreement, which control over this Section. Before filing a claim, you agree to contact us at hello@coloura.co and try to resolve the issue informally for at least 30 days.
17. Contact Us
If you have questions about these Terms, you can reach us at:
Coloura Collective
hello@coloura.co
www.coloura.co/contact