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Coloura Collective Shipping & Returns

Last Updated: November 5, 2026

Coloura Collective has two kinds of shops, and the rules are different for each. Find your shop type below, then follow that section.

Coloura Collective House Shop

Independent Shops

Items sold and shipped by Coloura. Look for “Coloura Collective” as the seller on the item page.

Items sold and shipped by an independent shop owner. The shop’s name appears as the seller on the item page.

Coloura sets the shipping and return rules (Part 1).

Each shop sets its own shipping and return rules (Part 2).

Part 1: Coloura Collective House Shop

Shipping

  • Processing time: We ship orders within 7 business days after payment, not counting weekends and holidays.
  • Carrier: USPS. You will get an email with tracking as soon as your order ships.
  • Where we ship: United States only
  • Cost: Free shipping. Taxes, where they apply, are shown at checkout.
  • Delivery time: Estimated at checkout. Carrier times are estimates, not guarantees.
  • Delays: If we cannot ship within the time we promised, we will email you with a new date and let you choose to wait or cancel for a full refund.
  • Wrong address: Please check your address at checkout. If your order is returned to us because of an incorrect address, we will contact you to reship at your cost.

Returns and Refunds

  • Return window: You can return unused items in their original condition within [30] days of delivery.
  • How to start a return: Email hello@coloura.co with your order number. We will send you return instructions.
  • Return shipping: Free shipping if the item arrived damaged or incorrect. Please contact us for any other return shipping costs; determined by order.
  • Refunds: Once we receive and check your return, we refund the purchase price to your original payment method within 14 business days. Your bank may take additional time to post it.
  • Damaged, defective, or wrong item: Email us within 7 days of delivery with your order number and a photo. We will send a replacement or refund, including shipping.
  • Lost orders: If your tracking shows no delivery after 10 business days past the estimate, contact us and we will resend or refund.
  • Not eligible: Gift cards, sale items, or custom orders, if any. 
  • Cancellations: You can cancel an order before it ships by emailing hello@coloura.co.

Part 2: Independent Shops

Every independent shop is its own business with its own creative process, fulfillment methods, and customer care. Each shop sets its own shipping, return, refund, and exchange rules, and they are shown on the shop’s item pages. Please read them before you buy.

How it works

  • Your purchase is with the shop. When you buy from an independent shop, your payment goes directly to that shop, and the shop ships your order. The shop is responsible for shipping, returns, and refunds.
  • Shipping and returns: Processing time, carriers, cost, return window, and who pays for return shipping all depend on the shop. Check the shop’s policy on the item page. Every listing for a physical item must include a return policy, even if the policy is that returns are not accepted.
  • Refunds: If a shop agrees to a refund, the shop issues it to your original payment method. Coloura does not issue refunds for independent shops’ orders.

If there is a problem with your order

  • Message the shop first. Use the email in your order confirmation. Most concerns, such as a late, damaged, wrong, or missing item, are solved quickly this way.
  • Shops keep their promises. If a shop agrees to a refund, replacement, or return, it is required to follow through.
  • Need help? If you cannot reach a resolution, email hello@coloura.co. We will review the information and help both sides find a fair outcome based on our marketplace policies and the shop’s stated rules. We cannot guarantee a particular result.

International orders

If a shop ships to your country, you are responsible for any customs fees, import duties, taxes, or other charges due at delivery. If an order is delayed, refused, or returned because those fees were not paid, the shop is not required to issue a refund, though it may choose to.

Cancellations

Each shop sets its own cancellation rules. If a shop agrees to a cancellation, it must process the refund promptly.

Updates to This Page

We may update this page as our marketplace grows. The “Last Updated” date shows the latest version. An order is covered by the rules in effect when you placed it.

Contact Us

Questions about a Coloura house shop order, or need help with an independent shop order? Email hello@coloura.co.